Privacy Policy

Last updated: November 12, 2026

This policy explains how Victoria House Cleaning ("we", "us") collects and uses information from customers and from members of our cleaning team, including through the Housekey app our team uses.

Information we collect

• Customers: name, phone, email, home address, cleaning schedule, access instructions you give us, and payment records.
• Team members: name and mobile phone number (used to sign in with a text-message code), work hours, and location at the moment of clocking in or out.

How we use it

Only to provide and schedule cleanings, pay our team, handle billing, and communicate with you. We do not sell personal information and we do not use it for third-party advertising.

Text messages (SMS)

Team members receive one-time sign-in codes by text message when they sign in to the Housekey app. Mobile numbers and SMS consent are not shared with or sold to third parties or affiliates for marketing purposes. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help.

Who we share it with

Service providers that run our systems on our behalf (for example, database hosting and text-message delivery), only as needed to provide the service. We may disclose information if required by law.

Security and retention

Information is encrypted in transit and access is limited to staff who need it. We keep records as long as needed for our services and for tax and legal purposes.

Your choices

You can ask us to see, correct or delete your information by contacting us. Team members can ask for their account to be removed.

Contact

Victoria House Cleaning, Charlotte, NC · Owner (704) 222-8410 · Manager (980) 395-8138 · phadarau12@gmail.com